On April 7th, Dawn Mushill with Customer Service and Beyond visited Gateway Center to do a customer service training. It was WONDERFUL! Dawn truly is a customer service expert.
We had all of our employees attend this full-day event. Employees both new and old, from our newest newbies to the GC lifers, sat together to hear her excellent tips and suggestions. With her sense of humor and energy, Dawn shared life stories with us and also had us participate in group activities.
Dawn taught us that "It's All About the WOW." We all must strive everyday to "WOW" our clients, as well as the public, event attendees, vendors, and anyone else who enters our doors. We must set our goals high. After our customer service training, Gateway Center's new goal is to be the best convention center in the world!
We had all of our employees attend this full-day event. Employees both new and old, from our newest newbies to the GC lifers, sat together to hear her excellent tips and suggestions. With her sense of humor and energy, Dawn shared life stories with us and also had us participate in group activities.
Dawn taught us that "It's All About the WOW." We all must strive everyday to "WOW" our clients, as well as the public, event attendees, vendors, and anyone else who enters our doors. We must set our goals high. After our customer service training, Gateway Center's new goal is to be the best convention center in the world!
For more information on Dawn Mushill and Customer Service and Beyond, please visit:
http://www.customerserviceandbeyond.com/
Have you ever had a really great customer service experience? It's easier to remember the bad than good, but if you have a good story about how someone WOWed you with their customer service, either at Gateway Center or anywhere else, please tell us about it. We all could learn from each other's experiences.
